For setting up Communication profile you need Sender Address, SMTP Server IP and Port. Setting up Profile is pretty simple just follow below steps: Login the application. Go to site map by click on sitemap icon or pressing Ctrl + Shift + a. Search for " Communication Drivers and Profiles " which is sub child of " Administration - Communication ". In " Communications Drivers " applet find " Internet SMTP/POP3 Server " record and select. Scroll down to " Profiles " applet. Create New Record and set the appropriate name. Now scroll down to " Profile Parameter Overrides " applet and create new records with these parameters: From Address LogDebug SMTP Server SMTP Server Port If there are existing Profiles you might see an additional parameter " Siebel Server ". Its values is usually is gateway server name or IP but if you are not sure don't add this, Siebel will auto define when this profile is called. If you defined ...