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Setting up Communication Profile for Sending Email from Siebel

For setting up Communication profile you need Sender Address, SMTP Server IP and Port. Setting up Profile is pretty simple just follow below steps:

  • Login the application.
  • Go to site map by click on sitemap icon or pressing Ctrl + Shift + a.
  • Search for "Communication Drivers and Profiles" which is sub child of "Administration - Communication".
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  • In "Communications Drivers" applet find "Internet SMTP/POP3 Server" record and select.
  • Scroll down to "Profiles" applet.
  • Create New Record and set the appropriate name.
  • Now scroll down to "Profile Parameter Overrides" applet and create new records with these parameters:
    • From Address
    • LogDebug
    • SMTP Server
    • SMTP Server Port
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If there are existing Profiles you might see an additional parameter "Siebel Server". Its values is usually is gateway server name or IP but if you are not sure don't add this, Siebel will auto define when this profile is called. If you defined this parameter and its wrong your Profile wont work and all email jobs will be stuck in "S_SRM_REQUEST" in "QUEUED" status and server might also not create logs for "Communications Outbound Manager" component even if you have set the Log Level to 5 in "Component Event Configuration" applet.

See Also:
How to increase Log Level of a Siebel Component
How to check Communications Outbound Manager jobs status SQL

For testing you can use "Communications Outbound Manager" business service or select "Send Email... [F9]" under File from the application menu or press "F9" button.
In New popup applet select the Email Profile you just have created, provide To address, Subject and click on "Send" button. (In some cases for new Profile to work you need to restart the Siebel Application services).

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