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APPLIES TO: Siebel CRM - Version 17.5 [IP2017] and later Information in this document applies to any platform. SYMPTOMS On :  17.5 [IP2017] version, Configuration - General ACTUAL BEHAVIOR   --------------- Cannot open any workspace in WebTools  connect to db2 database EXPECTED BEHAVIOR ----------------------- After click the X button,   web tools should go the object  explorer view.    But it stays at workspace page. STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Log into Siebel WebTools 2. Select the newly created workspace 3. Click the Open button 4. Click the X button 5. The busy cursor shows up and disappear, but it stays in the same worksapce page.  It should to go to the object  explorer view CAUSE This is a known product defect BUG 27550972 - CLOSING OF NEWLY CREATED WORKSPACE WILL NOT TAKE TO PREVIOUS SCREEN SOLUTION Please use the below work aroun...

Problem Summary: Error in "Find functionality" drilldown on record doesn't work, no details found in logs and receiving below error in Siebel Financial Services CRM: This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215) Steps: The issue can be reproduced at will with the following steps: 1. Query for the Opportunity record in the Find object Opportunity. 2. The record is returned in the Find Results view. 3. Drilldown on the record. Getting error. Solution: 1. As per document 1990290.1 this should be removed. 2. The Find Views are defined as per document 1990290.1 3. The issue is seen only for non owned records. 4. Please remove the drill-down view (clear the 'Drilldown View' find property) and use the Find Views. Ensure you have the required view responsibilities. Please refer to the below document for more information. Actual behavio...