Problem Summary:
Error in "Find functionality" drilldown on record doesn't work, no details found in logs and receiving below error in Siebel Financial Services CRM:
This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)
Steps:
The issue can be reproduced at will with the following steps:
1. Query for the Opportunity record in the Find object Opportunity.
2. The record is returned in the Find Results view.
3. Drilldown on the record. Getting error.
Solution:
1. As per document 1990290.1 this should be removed.
2. The Find Views are defined as per document 1990290.1
3. The issue is seen only for non owned records.
4. Please remove the drill-down view (clear the 'Drilldown View' find property) and use the Find Views. Ensure you have the required view responsibilities.
Please refer to the below document for more information.
Actual behavior in IP 19:
Open UI: Drilldown of Non-owned Search Result Displays a Blank Record (Doc ID 1990290.1)
Doc ID 1990290.1
APPLIES TO:
Siebel Financial Services CRM - Version 8.1.1.14.4 [IP2014] to 15.17 [IP2015] [Release V8 to V15]
Siebel Financial Services CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.
SYMPTOMS
In Open UI application when a user performs searches using the Find feature and then drills down from the results applet the destination view displays empty applets. The issue is not seen HI application.
This issue occurs when a detail view (with "Sales Rep" visibility) is set as 'Drilldown View' for a Find object. For example standard Find object 'Contact' that has the 'Drilldown View' property set to "Contact Detail View".
The problem is observed with the records the user cannot see in view "My Contacts" (where the visibility type is "Sales Rep").
When a search is performed with this Find object these records are retrieved in the find results applet but when you drill down from these records they are not visible in the destination view. The view is loaded but is empty.
STEPS
1. Go to "My Contacts" view and create a new record with "TEST" as last name and first name.
2. Open the Search Center and choose the Find entry "Contacts".
3. Click the "Find" button to run a search.
4. In the find results applet drills down from the "TEST" record:
> You access the "Activities" detail view in the "Contacts" screen
> The "Test" contact record is displayed
5. Go to the "Coverage Team" detail view.
6. In the child list applet click the "New" button and add a new position (different from the existing "Siebel Administrator" position) for example "Proxy Employee".
7. In the child list applet delete the existing "Siebel Administrator" position.
8. Go back to "My Contacts" view:
> The "TEST" contact is not longer visible.
9. Open the Search Center and choose the Find entry "Contacts".
10. Click the "Find" button to run a search.
11. In the find results applet drills down from the "TEST" record:
> You access the "Activities" detail view in the "Contacts" screen
> The view is empty (The "Test" contact record is not displayed)
CAUSE
Bug 19630449 has been logged to address this issue. This behavior has been logged as product defect. If Siebel User can access a non-owned record through GUI, the drill-down of the search result should display the record.
Bug 19630449
https://support.oracle.com/epmos/faces/BugDisplay?_afrLoop=277985341103689&parent=DOCUMENT&sourceId=1990290.1&id=19630449&_afrWindowMode=0&_adf.ctrl-state=hbqkhp589_70
SOLUTION
Until a fix is available for this issue, the suggested workaround is to remove the drill-down view (clear the 'Drilldown View' find property) and use the Find Views, for example for the 'Contact' find object, the following find views defined in standard:
- - -
View: All Contacts across Organizations
Sequence: 1
- - -
View: Manager's Contact List View
Sequence: 2
- - -
View: Contact List View
Sequence: 3
- - -
View: Visible Contact List View
Sequence: 4
Source:
https://support.oracle.com/ > Doc ID 1990290.1
Error in "Find functionality" drilldown on record doesn't work, no details found in logs and receiving below error in Siebel Financial Services CRM:
This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)
Steps:
The issue can be reproduced at will with the following steps:
1. Query for the Opportunity record in the Find object Opportunity.
2. The record is returned in the Find Results view.
3. Drilldown on the record. Getting error.
Solution:
1. As per document 1990290.1 this should be removed.
2. The Find Views are defined as per document 1990290.1
3. The issue is seen only for non owned records.
4. Please remove the drill-down view (clear the 'Drilldown View' find property) and use the Find Views. Ensure you have the required view responsibilities.
Please refer to the below document for more information.
Actual behavior in IP 19:
Open UI: Drilldown of Non-owned Search Result Displays a Blank Record (Doc ID 1990290.1)
Doc ID 1990290.1
APPLIES TO:
Siebel Financial Services CRM - Version 8.1.1.14.4 [IP2014] to 15.17 [IP2015] [Release V8 to V15]
Siebel Financial Services CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.
SYMPTOMS
In Open UI application when a user performs searches using the Find feature and then drills down from the results applet the destination view displays empty applets. The issue is not seen HI application.
This issue occurs when a detail view (with "Sales Rep" visibility) is set as 'Drilldown View' for a Find object. For example standard Find object 'Contact' that has the 'Drilldown View' property set to "Contact Detail View".
The problem is observed with the records the user cannot see in view "My Contacts" (where the visibility type is "Sales Rep").
When a search is performed with this Find object these records are retrieved in the find results applet but when you drill down from these records they are not visible in the destination view. The view is loaded but is empty.
STEPS
1. Go to "My Contacts" view and create a new record with "TEST" as last name and first name.
2. Open the Search Center and choose the Find entry "Contacts".
3. Click the "Find" button to run a search.
4. In the find results applet drills down from the "TEST" record:
> You access the "Activities" detail view in the "Contacts" screen
> The "Test" contact record is displayed
5. Go to the "Coverage Team" detail view.
6. In the child list applet click the "New" button and add a new position (different from the existing "Siebel Administrator" position) for example "Proxy Employee".
7. In the child list applet delete the existing "Siebel Administrator" position.
8. Go back to "My Contacts" view:
> The "TEST" contact is not longer visible.
9. Open the Search Center and choose the Find entry "Contacts".
10. Click the "Find" button to run a search.
11. In the find results applet drills down from the "TEST" record:
> You access the "Activities" detail view in the "Contacts" screen
> The view is empty (The "Test" contact record is not displayed)
CAUSE
Bug 19630449 has been logged to address this issue. This behavior has been logged as product defect. If Siebel User can access a non-owned record through GUI, the drill-down of the search result should display the record.
Bug 19630449
https://support.oracle.com/epmos/faces/BugDisplay?_afrLoop=277985341103689&parent=DOCUMENT&sourceId=1990290.1&id=19630449&_afrWindowMode=0&_adf.ctrl-state=hbqkhp589_70
SOLUTION
Until a fix is available for this issue, the suggested workaround is to remove the drill-down view (clear the 'Drilldown View' find property) and use the Find Views, for example for the 'Contact' find object, the following find views defined in standard:
- - -
View: All Contacts across Organizations
Sequence: 1
- - -
View: Manager's Contact List View
Sequence: 2
- - -
View: Contact List View
Sequence: 3
- - -
View: Visible Contact List View
Sequence: 4
Source:
https://support.oracle.com/ > Doc ID 1990290.1
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