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HTML Icon Map Is Not Working In OpenUI (Doc ID 1619944.1)

APPLIES TO:
Siebel CRM - Version 8.1.1.11 [IP2013] to 8.1.1.14.6 [IP2014] [Release V8]
Information in this document applies to any platform.

SYMPTOMS
On : 8.1.1.11 SIA [23030] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Image is not seen in chrome browser

EXPECTED BEHAVIOR
-----------------------
Image should be visible to the users

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OpenUI application in Chrome browser.
2. Navigate to Advisors--> All Prospects
3. In the CalEmailImage field the value shows as Y


CAUSE
The following bugs have been logged for this issue:
Bug 17248404: OPENUI: HTML ICON MAP NOT WORKING ON FORM APPLETS
Bug 19766297: TRAFFIC LIGHT INDICATOR WAS NOT DISPLAYING IN OPEN UI IN FORM APPLETS
Bug 20027928: TRAFFIC LIGHT INDICATOR WAS NOT DISPLAYING IN OPEN UI


SOLUTION
The following workaround will display the icon, but disable any associated drilldown:

1. Login to Siebel Tools.
2. Query for the applet.
3. Query for the control.
4. Set the 'HTML Type' property to "PlainText" and clear the 'HTML Width' and 'HTML Height' properties (set them to null)
5. Compile the applet.
The image become visible in Open UI mode.

This issue persists in Siebel Innovation Pack 2016 (IP16). The above workaround should be applied.

A fix is provided in the following Siebel versions:

8.1.1.11 [23030] PATCHSET 16 and 8.2.2.4 [23030] PATCHSET 16
8.1.1.14 [IP2014] PATCHSET 7 and 8.2.2.14 [IP2014] PATCHSET 7
Note: Customers should apply latest available Patchset.

Source:
https://support.oracle.com/ > Doc ID 1619944.1
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