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You can also use the export capability in the Siebel Web Client to capture details of your SMTP/POP3 communications driver settings. Follow the steps below to export this data. Log in to the Siebel Web Client as SADMIN. From the application-level menu, choose View > Site Map > Administration - Communications > Communications Drivers and Profiles. In the Communications Drivers and Profiles screen, select the Internet SMTP/POP3 Server communications driver. In the Driver Parameters applet, from the applet-level menu, choose Export. In the Export window, select the following settings: Rows to Export All Rows In Current Query Columns To Export All Output Format HTML Click Next and save the resulting Output.HTML file as IntSMTPPOP3.HTML. Attach the IntSMTPPOP3.HTML file to your service request. Similar articles: How to enable tracing for POP3SMTP log for Oracle Support Tracing Communications Outbound Manager (CommOutboundMgr) Tasks Capturing Outbound Messages in Raw Format Tr...

You can capture the inbound POP3 protocol conversation of the Siebel Server with the POP3 mail server as mail is fetched. The same setting will also capture the outbound SMTP protocol conversation of the Siebel Server with the SMTP mail server as mail is sent. Follow these steps to capture the POP3 or SMTP protocol conversation: Log in to the Siebel Web Client as SADMIN. NOTE: You can also log in as another user who has access to the Administration - Communications screen. Choose View > Site Map > Administration - Communcations > Communications Drivers and Profiles. In the Communications Drivers applet, select the Internet SMTP/POP3 Server communications driver. In the Driver Parameters tab, set the following parameter: LogDebug TRUE Restart the CommOutboundMgr task. If necessary also restart the CommInboundMgr tasks and their corresponding eMail Response Groups and allow incoming mail to be processed. If you are troubleshooting an issue with replies to or forwarding of inbo...