You can capture the inbound POP3 protocol conversation of the Siebel Server with the POP3 mail server as mail is fetched. The same setting will also capture the outbound SMTP protocol conversation of the Siebel Server with the SMTP mail server as mail is sent. Follow these steps to capture the POP3 or SMTP protocol conversation:
Log in to the Siebel Web Client as SADMIN.
NOTE: You can also log in as another user who has access to the Administration - Communications screen.
Choose View > Site Map > Administration - Communcations > Communications Drivers and Profiles.
In the Communications Drivers applet, select the Internet SMTP/POP3 Server communications driver.
In the Driver Parameters tab, set the following parameter:
LogDebug TRUE
Restart the CommOutboundMgr task. If necessary also restart the CommInboundMgr tasks and their corresponding eMail Response Groups and allow incoming mail to be processed.
If you are troubleshooting an issue with replies to or forwarding of inbound emails, also send some replies or forwarded messages so that you can capture the conversations related to outbound emails.
You will then see files with names like
POP3SMTP_8BC_1_1_4056DC8B_8C0FB2.log
generated in the SIEBEL_ROOT\SiebSrvr\log directory.
Consolidate the POP3SMTP*.log files and provide the consolidated file to Technical Support. Refer to the Diagnostics and Tracing section of this document for details on how to provide the consolidated files.
In case POP3 or SMTP protocol tracing is not functioning please see
Internet SMTP/POP3 Server Log Generation Note 1274783.1
Also see Wireshark Tracing
Using Wireshark to capture a Network Protocol Trace
Similar articles:
How to enable tracing for POP3SMTP log for Oracle Support
Tracing Communications Outbound Manager (CommOutboundMgr) Tasks
Capturing Outbound Messages in Raw Format
Trapping the SMTP/POP3 protocol
Tracing the Send Email Button Click Event for Send Button – Siebel Dedicated Client
Tracing the Send Email Button Click Event for Send Button – Siebel Web Client
Exporting Internet SMTP/POP3 Server Communications Driver Default Settings
Exporting Communications Outbound Manager Component Configuration
Source: Oracle Support/ Doc ID 477998.1
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