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Trapping the SMTP/POP3 protocol (Doc ID 477998.1) - Siebel

You can capture the inbound POP3 protocol conversation of the Siebel Server with the POP3 mail server as mail is fetched. The same setting will also capture the outbound SMTP protocol conversation of the Siebel Server with the SMTP mail server as mail is sent. Follow these steps to capture the POP3 or SMTP protocol conversation:

Log in to the Siebel Web Client as SADMIN.

NOTE: You can also log in as another user who has access to the Administration - Communications screen.

Choose View > Site Map > Administration - Communcations > Communications Drivers and Profiles.

In the Communications Drivers applet, select the Internet SMTP/POP3 Server communications driver.

In the Driver Parameters tab, set the following parameter:

LogDebug TRUE

Restart the CommOutboundMgr task. If necessary also restart the CommInboundMgr tasks and their corresponding eMail Response Groups and allow incoming mail to be processed.

If you are troubleshooting an issue with replies to or forwarding of inbound emails, also send some replies or forwarded messages so that you can capture the conversations related to outbound emails.

You will then see files with names like

POP3SMTP_8BC_1_1_4056DC8B_8C0FB2.log

generated in the SIEBEL_ROOT\SiebSrvr\log directory.

Consolidate the POP3SMTP*.log files and provide the consolidated file to Technical Support. Refer to the Diagnostics and Tracing section of this document for details on how to provide the consolidated files. 

In case POP3 or SMTP protocol tracing is not functioning please see

Internet SMTP/POP3 Server Log Generation Note 1274783.1

Also see Wireshark Tracing

Using Wireshark to capture a Network Protocol Trace

Similar articles:

How to enable tracing for POP3SMTP log for Oracle Support

Tracing Communications Outbound Manager (CommOutboundMgr) Tasks

Capturing Outbound Messages in Raw Format

Trapping the SMTP/POP3 protocol

Tracing the Send Email Button Click Event for Send Button – Siebel Dedicated Client

Tracing the Send Email Button Click Event for Send Button – Siebel Web Client

Exporting Internet SMTP/POP3 Server Communications Driver Default Settings

Exporting Communications Outbound Manager Component Configuration


Source: Oracle Support/ Doc ID 477998.1

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