You can also use the export capability in the Siebel Web Client to capture details of your SMTP/POP3 communications driver settings. Follow the steps below to export this data.
Log in to the Siebel Web Client as SADMIN.
From the application-level menu, choose View > Site Map > Administration - Communications > Communications Drivers and Profiles.
In the Communications Drivers and Profiles screen, select the Internet SMTP/POP3 Server communications driver.
In the Driver Parameters applet, from the applet-level menu, choose Export.
In the Export window, select the following settings:
Rows to Export All Rows In Current Query
Columns To Export All
Output Format HTML
Click Next and save the resulting Output.HTML file as IntSMTPPOP3.HTML.
Attach the IntSMTPPOP3.HTML file to your service request.
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Source: Oracle Support/ Doc ID 477998.1
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