If you are troubleshooting issues with auto replies or with replies to or forwarding of inbound emails, you can capture the outbound messages in their raw format, as text files which are the MIME encoded raw Internet email messages. This allows Technical Support to see the outbound messages as they are sent out by the Siebel Server. Follow these steps to trap outbound messages in this format:
Log in to the Siebel Web Client as SADMIN.
NOTE: You could also log in as another user who has access to the Communications Administration screen.
Choose View > Site Map > Administration - Communications > Communications Drivers and Profiles.
In the Communications Drivers applet, select the Internet SMTP/POP3 Server communications driver.
Click the Driver Parameters tab, set the following parameter:
Save Sent Messages TRUE
Restart the CommOutboundMgr task.
Raw outbound email messages will be captured in the SIEBEL_ROOT\SiebSrvr\bin\sent directory. The file names will generally look like this:
smtp_A28_1_2_40508ACA_1_1D71243.tmp
Review the .tmp files and select several examples which relate to the issue in the Service Request your have logged. Make sure you do not modify these files in any way.
Consolidate the example .tmp files and provide the consolidated file to Siebel Technical Support.
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Capturing Outbound Messages in Raw Format
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Tracing the Send Email Button Click Event for Send Button – Siebel Dedicated Client
Tracing the Send Email Button Click Event for Send Button – Siebel Web Client
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Source: Oracle Support/ Doc ID 477998.1
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