Tracing the Send Email Button Click Event for Send Button – Siebel Dedicated Client (Doc ID 477998.1)

Tracing the Send Email Button Click Event for Send Button – Siebel Dedicated Client (Doc ID 477998.1) - Siebel

To troubleshoot issues with replying to or forwarding inbound emails, you can trace the clicking of the Send button on the screen. This will capture a full tracing of the Siebel client invoking any of these buttons. Follow the steps below to trace these button events on a Siebel Dedicated Client:

Launch a Siebel Dedicated Client in the following manner.

Click the Windows Start Button, and then choose Run.

In the Run window, type CMD to invoke the Microsoft DOS Command window.

In the Command window, change the directory to the BIN directory of the Siebel Dedicated Client.

Type the following commands:

Set SIEBEL_LOG_EVENTS=all

Siebel.exe /c uagent.cfg

NOTE: The second command assumes that you are running a Siebel Call Center application. If you are running a different application, use the appropriate .cfg file for the application.

From the application-level menu, choose View > User Preferences > Outbound Communications. Press Alt-Print Screen to take a screen shot.

Navigate to the screen where the behavior is reproducible.

Select the record from where you want to send the email or fax.

Press F9 or File > Send Email and follow the steps to send the email out.

Modify the outgoing message according to what you are testing, its message body or the message subject or anything else on this screen that is relevant to the case being reported.

Before sending, press Alt-Print Screen to capture a screen shot of the details on this screen. Open a drawing program or Microsoft Word to paste the screen shot and save the image.

Click Send.

Wait until the outbound message has been sent, then logout of the Siebel application.

Consolidate all of the log files in the client's log directory, SIEBEL_ROOT\log and provide the consolidated file to Siebel Technical Support.

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Source: Oracle Support/ Doc ID 477998.1

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