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How to enable tracing for POP3SMTP log for Oracle Support - Siebel

What and Why Tracing?

When you open a support ticket with Oracle Support, they ask for some files for troubleshooting the issue. Below is the list which can help debug the Email related issues one self or provide log and configuration files to Oracle Support.


Tracing Communications Outbound Manager (CommOutboundMgr) Tasks

Capturing Outbound Messages in Raw Format

Trapping the SMTP/POP3 protocol

Tracing the Send Email Button Click Event for Send Button – Siebel Dedicated Client

Tracing the Send Email Button Click Event for Send Button – Siebel Web Client

Exporting Internet SMTP/POP3 Server Communications Driver Default Settings

Exporting Communications Outbound Manager Component Configuration

Process:

To enable tracing for POP3SMTP log , please go to Site Map > Administration - Communcations > Communications Drivers and Profiles.

In the Driver Parameters tab, set the following parameter:

LogDebug=TRUE

If POP3SMTP logs are not generated, make sure ‘Log Directory’ parameter is correctly set at the server level:

Site Map --> Administration - Server Configuration --> Siebel Server --> Parameters tab.

Query for "Log directory" and ensure it is populated with a correct path. Stop and restart the Siebel Server.

Source: Oracle Support/ SR 3-24814763981

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