As per Salesforce below is the definition of CRM:
Customer relationship management is an approach to manage a company's interaction with current and potential customers.
It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
Customer relationship management is an approach to manage a company's interaction with current and potential customers.
It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
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