Pakistan Citizen's Portal (PCP) is a Government-owned Mobile Application (available on both Android and iOS) and is being used as a tool to promote citizen-centric participatory governance. It provides a nation-wide window to connect people with Government Organizations at all levels for raising their issues with authorities, complaints' redressal and suggestions. On Government's side, it helps to promote the culture of quantified performance management and make the various government entities accountable for their mandated roles and responsibilities, In order to address the needs of Pakistani citizens nationwide, NITB lends a hand for bridging the communication gap between the government and the Pakistani citizens using the first Citizen’s Portal. Launched on October 28, 2018, the PCP is a citizen’s-centric grievance reprisal system that links the government organizations with the general public at both provincial and federal levels. The fundamental purpose of the PCP is t...