Add new Business Service step in Siebel Workflow, set its properties as below:
Business Service Name: Inbound E-mail Database Operations
Business Service Method: FindRecord
Business Service Name: Inbound E-mail Database Operations
Business Service Method: FindRecord
Set the values of Input Arguments as below:
Input Argument: BusComp
Type: Literal
Value: Service Request
Input Argument: BusObj
Type: Literal
Value: Service Request
Input Argument: QueryFields
Type: Literal
Value: SR Number
Note: Filed on which you want to query. Can add multiple fields like Field1,Field2,Field3
Input Argument: ValueFields
Type: Literal
Value: Id
Note: Filed which will business service return if found the record. Can add multiple fields like Field1,Field2,Field3
Input Argument: SR Number
Type: Process Property
Property Name: SRNumber
Note: Input Argument should be same as the name of filed defined in QueryFields.
Set the values of Output Arguments as below:
Property Name: SR ID
Type: Output Argument
Output Argument: Id
Note: Output Argument should be same as the name of field defined in ValueFields, if record didn't found service will return error so add error handling steps.
Input Argument: BusComp
Type: Literal
Value: Service Request
Input Argument: BusObj
Type: Literal
Value: Service Request
Input Argument: QueryFields
Type: Literal
Value: SR Number
Note: Filed on which you want to query. Can add multiple fields like Field1,Field2,Field3
Input Argument: ValueFields
Type: Literal
Value: Id
Note: Filed which will business service return if found the record. Can add multiple fields like Field1,Field2,Field3
Input Argument: SR Number
Type: Process Property
Property Name: SRNumber
Note: Input Argument should be same as the name of filed defined in QueryFields.
Set the values of Output Arguments as below:
Property Name: SR ID
Type: Output Argument
Output Argument: Id
Note: Output Argument should be same as the name of field defined in ValueFields, if record didn't found service will return error so add error handling steps.
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