Open UI Hourglass Disappears After 30 Seconds During View Navigation (Doc ID 1585470.1)

APPLIES TO:
Siebel Life Sciences CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

SYMPTOMS
In Open UI, when navigating to a view if the view takes longer that 30 seconds to load, the hourglass (Open UI busy cursor) disappears after 30 seconds, before the results are displayed.

In High Interactivity, the display of the hourglass is synchronized with the total duration of the query.

CAUSE
By default, View loading are not expected to take longer than 30 seconds. This is configured in the Loadindicator.js file

SOLUTION
This behavior is addressed in the following versions:

Siebel 8.1.1.11 PS16
Siebel IP2014 PS 5
Siebel IP2015
Solution

1. Launch application.
2. Go to Application - Administration > System Preferences.
3. Add the System Preference: Busy Cursor Timeout.
4. Set System Preference Value: 600
5. Save record.
6. Restart the Siebel services.

7. Test behavior. Increase values, as needed in 30 increments.

Source:

Siebel Support
Doc ID 1585470.1

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