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Next and Previous record button got disappear on photographs applet in Siebel

On : 8.2.2.4 SIA [23030] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Next and Previous record buttons are missing on photographs applet when large image (i.e. 2000 X 1600) is used.



EXPECTED BEHAVIOR
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The next and previous buttons should be visible.

DETAILS
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1. What browser are you using, and what version of it? Does it happen on other browsers also (Chrome, Firefox, IE)
>> Chrome, IE

2. Do you experience this on all Siebel clients (Dedicated and Web)?
>> Both

3. What applet are you using?

PUB Immigration Contact Photograph Form Applet. This is used to show images that are already uploaded via List Applet.

PUB Immigration Contact Photograph List Applet. This is the applet which is used to upload image/photograph.

>>Clones of above objects, first list applet than form applet to display the image. If I select the next image record from list applet, on form applet image is changing as well.

4. If you attach multiple images are you able to see the navigation buttons?
>> if images are in small size, than navigation button appears on form applet but if image is in large size button got hide, even I could not able to find the controls using inspect element from browser.

Summary
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When navigating to the context and a high-resolution image is displayed, the next and previous image buttons are missing.
Setting a custom height and width to the image that causes the issue, the buttons are visible.
Next step is to set a maximum height to the image. The image is from an external application.

Solution
-------------------

To implement the solution, please execute the following steps:

1. Set a maximum size for the image in the custom CSS if not possible control the image size before adding.

2. Retest the issue.

3. Migrate the solution as appropriate to other environments.

Source:
Oracle Support
SR 3-23281950151
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