Pakistan Citizens Complaint Portal

Pakistan Citizen's Portal (PCP) is a Government-owned Mobile Application (available on both Android and iOS) and is being used as a tool to promote citizen-centric participatory governance. It provides a nation-wide window to connect people with Government Organizations at all levels for raising their issues with authorities, complaints' redressal and suggestions. On Government's side, it helps to promote the culture of quantified performance management and make the various government entities accountable for their mandated roles and responsibilities,

In order to address the needs of Pakistani citizens nationwide, NITB lends a hand for bridging the communication gap between the government and the Pakistani citizens using the first Citizen’s Portal. Launched on October 28, 2018, the PCP is a citizen’s-centric grievance reprisal system that links the government organizations with the general public at both provincial and federal levels. The fundamental purpose of the PCP is to cater to the citizen’s complaints timely and route them to respective support officers in every nook and corner of Pakistan.

Ultimately, the portal allows the citizens to provide feedback regarding the performance of an officer to improve their performance and increase the success of the government departments to handle all the complaints successfully. For ensuring its successful implementation, NITB is committed to offering its exceptional support. NITB plays a significant role to provide outstanding managed services for smooth operations, routine maintenance, and timely execution of the Citizen's Portal. For achieving this goal, NITB has designated a dedicated team of 17 experts working on the up gradation of the portal and removes bugs after impeccable testing.
How it works?

PCP integrates an array of 20 diverse inbuilt categories (3,796 offices) for the convenience and assistance of the citizens, parliamentarians, and overseas Pakistanis who are required to finish the registration process prior to its access for navigating different features of the app. A maximum of 10 days is required to address the registered complaints. Additionally, to keep the citizens motivated, they can give feedback and also rate their respective complaint resolution to report the concerned authorities in case the app fails to satisfy the citizens.

HOW TO USE PCP APP

    1: Download and install the Pakistan Citizen's Portal app
    2: Register yourself with your CNIC and mobile number
    3: Receive verification SMS
    4: Send your complaints and participate in public polling

Google Play

Pakistan Citizen's Portal app is available at google play store for android users
Download For Android

App Store

Pakistan Citizen's Portal app is available at app store for iOS users
Download For iPhone

Source: PCP, NITB

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