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Unable to Add Attachment in Siebel SBL-UIF-00229

Issue Steps (Siebel UI):
Go to Contact Screen and Contact List.
Drilldown Contact Name and Attachment Detail View.
Click on New Button in Attachment applet, select file.
Step off, or click on save button.
Siebel Return an error.

Error Details:
[1]Error occurred while creating file in filesystem. Please contact your system administrator. (SBL-SVC-00184)
[2]Error occurred while opening file 'S_CONTACT_ATT_ROWID.SAF'.(SBL-UIF-00229)

adding_attachment



Issue Steps (Siebel Workflow):
Invoke workflow which is trying to add attachment using EAI Siebel Adapter.

Error Details:
[1]Error Invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Upsert Attachment'.(SBL-BPR-00162)
[2]Method 'New Record' of business component 'Email Attachments' (integration component 'Email Attachments') for record search specification '[Parent Id] IS NULL' returned the following error: "Error occurred while opening file 'S_CONTACT_ATT_ROWID.SAF'.(SBL-UIF-00229)"(SBL-EAI-04451)


adding_attachment_EAI_WF

Possible Reasons and Solutions:

  • Filesystem drive space is full.

Go to the server where filesystem drive is shared. Check the free space. If there is no space you need to increase the space.

  • Filesystem att folder access control/ permissions.

Navigate to att folder (Path will look like this: E:\Shares\SharedData\Siebel\fs\att) right click and go to properties.
Go to Security tab. Click on Edit button of "Group and user names".
From the new window click on Add button.
In New window type "Everyone" and Click OK button.
Now in previous window "Everyone" will be added in "Group and user names" section.
In Permission section click on "Allow" check box against "Full Control" and click OK button.


adding_attachment_folder_permission

  • Filesystem path issue in Server Configuration.

Check the filesystem in Configuration and compare it with shared filesystem.
Example of filesystem path in Configuration: \\FS\SharedData\Siebel\fs
Example of filesystem path in server: E:\Shares\SharedData\Siebel\fs\

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