APPLIES TO: Siebel CRM - Version 17.5 [IP2017] and later Information in this document applies to any platform. SYMPTOMS On : 17.5 [IP2017] version, Configuration - General ACTUAL BEHAVIOR --------------- Cannot open any workspace in WebTools connect to db2 database EXPECTED BEHAVIOR ----------------------- After click the X button, web tools should go the object explorer view. But it stays at workspace page. STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Log into Siebel WebTools 2. Select the newly created workspace 3. Click the Open button 4. Click the X button 5. The busy cursor shows up and disappear, but it stays in the same worksapce page. It should to go to the object explorer view CAUSE This is a known product defect BUG 27550972 - CLOSING OF NEWLY CREATED WORKSPACE WILL NOT TAKE TO PREVIOUS SCREEN SOLUTION Please use the below work aroun...