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What is difference between a Lead, Account, Contact and Opportunity

In General CRM term Lead: People who could be potential customers, not sure if they will do business with you. People with no relationship with yet. People you have never pursued in the past Contact: People whom you have relationship or did business with. (Account) Account: Company or a business entity. (Contact) Opportunity: Potential sale of services to Account and Contact.

What is CRM (Customer Relationship Management)

As per Salesforce below is the definition of CRM: Customer relationship management is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Siebel DB Backup through SQL Query

Replace values in highlighted with lime color according to your configuration. BACKUP DATABASE [SiebelDB] TO DISK = N' E :\\ FolderName \\ MSSQL11.MSSQLSERVER \\ MSSQL \\ Backup \\SiebelDB- bk-date .bak' WITH NOFORMAT, NOINIT, NAME = N'SiebelDB-Full Database Backup- Date ', SKIP, NOREWIND, NOUNLOAD,  STATS = 10 GO

How to unlock Workflow in Siebel Tools from Database Table through SQL query

Background: For working on an object in Siebel tools you need to lock it and usually developer forget to unlock after working on the object. So you need to ask and wait for current lock owner to unlock. There is simple way to unlock any object in Siebel, use SQL Query. Below are the simple steps to achieve this. Process: Get Row Id of Workflow from Siebel Tools and replace below and run the query:   Open tools select the workflow and from top menu bar go to "Help" and click on "About Record"   A new window will open click on "Details>>" button. Copy the Row# and replace in where clause. UPDATE S_WFR_PROC SET OBJ_LOCKED_FLG='N' WHERE ROW_ID=' 1-OOYOU ' If you using Oracle SQL Developer make sure to commit. In tools query the workflow and lock. Now query the workflow again in Siebel Tools and lock it by right click menu.